Software problem messes with March utility account payments

A software problem with the borough’s transition to cloud-based servers resulted in missed auto payments for some Wrangell utility customers in March.

Instead of the autopays going through as normal they went nowhere, and the April 1 account statements will show a delinquency for March, explained Jackson Pool, the borough’s finance director.

“Please be assured that all late fees related to this issue will be waived,” Pool reported in a March 26 announcement of the problem.

Wrangell has about 1,150 residential and commercial utility accounts covering water, sewage, trash pickup and electricity,...

 
 

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