Accuracy matters in communication


November 2, 2022

For the second time in my life, I almost walked into a women’s restroom.

The first time was almost a decade ago. I was between flights at the Amsterdam airport. Tired after 10 hours nonstop in the air, a little disoriented and confused, and definitely in need of a restroom before visiting the duty-free shops to load up on chocolates for the next leg of my trip.

I spotted the familiar stick-figure signs for the restrooms. It looked like a guy to me, and I don’t remember a dress on the stick figure. Maybe it lost something in the translation from Dutch.

As you probably have figured out by now, t...

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